Shipping Policy
This Shipping Policy explains how orders placed through Liquiddeath.us.com are processed, prepared, shipped, and delivered. It applies to general online retail products sold through our website. Product-specific shipping limits, if any, may be shown on the relevant product page or communicated during order review.
By placing an order on Liquiddeath.us.com, you agree to the shipping terms described below.
Order Processing
Orders are reviewed and prepared after payment has been authorized. Standard processing may include payment verification, fraud screening, inventory confirmation, product picking, packing, labeling, and carrier handoff.
Processing time may vary depending on order volume, product availability, destination, payment review, holidays, carrier capacity, or operational conditions. An order confirmation email means the order request has been received; it does not always mean the order has already shipped.
Shipping Confirmation
Once an order has been prepared for shipment, customers may receive a shipping confirmation email with tracking information when tracking is available. Tracking details may take time to update after the carrier receives the package.
If tracking does not show movement immediately, this may mean the package has been labeled, scanned internally, or is waiting for the next carrier update. Carrier systems may not update in real time.
Free Shipping Within the United States
Liquiddeath.us.com offers free shipping within the United States for eligible orders placed through the website. The shipping method, carrier, and service level may vary based on order details, destination, product availability, package size, fulfillment location, and operational needs.Free shipping does not mean guaranteed expedited delivery. Delivery estimates are provided for convenience and may change after the order leaves our fulfillment process.
Delivery Estimates
Delivery times shown on the website, during checkout, in emails, or through tracking tools are estimates only. Actual delivery may be affected by carrier delays, weather, holidays, address issues, customs procedures, regional disruptions, incomplete delivery information, or other events outside the direct control of Liquiddeath.us.com.
A delayed package is not automatically considered lost. Carriers may continue to move packages after a period without visible tracking updates.
Carriers and Fulfillment Methods
Liquiddeath.us.com may use different carriers, fulfillment partners, warehouse locations, or shipping services depending on the order. We may also split an order into multiple shipments when items are prepared separately or become available at different times.If an order ships in multiple packages, each package may have a separate tracking number and delivery date.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. This includes the recipient name, street address, apartment or unit number, city, state or region, postal code, country, phone number when required, and any delivery instructions needed by the carrier.
Liquiddeath.us.com is not responsible for delays, failed delivery, returned packages, lost shipments, additional shipping charges, or customs issues caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.Address Changes After Ordering
If you need to change a shipping address, contact [email protected] as soon as possible. Include your order number, the email used at checkout, the current shipping address, and the corrected address.
Address change requests are not guaranteed. Once an order has entered processing, packing, shipment preparation, or carrier handoff, changes may no longer be possible. If the package has already shipped, the customer may need to contact the carrier directly or follow the return process after delivery, if eligible.
Incorrect or Incomplete Addresses
If a package cannot be delivered because of an incorrect or incomplete address, the carrier may return it to sender, hold it for pickup, dispose of it according to carrier rules, or mark it as undeliverable.
If the package is returned to Liquiddeath.us.com, customer support may review the case and determine whether reshipment, refund, partial refund, or another resolution is available. Shipping costs, return charges, carrier fees, customs-related costs, or other non-recoverable expenses may be deducted when permitted by applicable law.
Refused or Unclaimed Packages
If a package is refused, unclaimed, abandoned, or returned because delivery attempts were missed, customs fees were unpaid, pickup was not completed, or the customer declined delivery, the package may be treated as a returned shipment.
Refunds for refused or unclaimed packages are not automatic. Any refund, if approved, may be reduced by shipping costs, carrier return fees, customs charges, brokerage fees, clearance costs, local delivery fees, or other expenses that cannot be recovered by Liquiddeath.us.com.
Lost or Delayed Packages
If tracking shows that a package is delayed, contact the carrier first when possible, as carriers have the most current delivery scan information. If the package appears lost or has not moved for an unusual period, contact customer support at [email protected].
Include your order number, tracking number, shipping address, and any carrier communication you have received. Liquiddeath.us.com may review the shipment record, delivery scans, carrier status, and order details before deciding whether a replacement, refund, claim support, or other resolution is appropriate.
Delivered Packages
If tracking shows that a package was delivered, but you cannot find it, check the delivery area, mailbox, front desk, parcel locker, building office, neighbors, household members, and any alternate location where the carrier may have left the package.
Some carriers mark packages as delivered shortly before the physical delivery is completed. If the package does not appear after a reasonable time, contact the carrier and then contact [email protected] with your order details.
Claims for packages marked as delivered are reviewed case by case. Delivery confirmation, carrier records, address accuracy, location type, package history, and claim timing may affect the available resolution.
Damaged Packages During Shipping
If an order arrives with visible shipping damage, keep the product, packaging, shipping label, inserts, and any protective materials. Do not discard the package before contacting customer support.
Email [email protected] with your order number, a description of the damage, and clear photos of the outer packaging, shipping label, damaged area, and affected item. This information helps us review the issue and may be required for carrier claims.
Missing Items From a Shipment
If your order arrives with an item missing, check the packing materials carefully and review your shipping confirmation to see whether the order was split into multiple shipments.
If an item is still missing, contact [email protected]. Include your order number, photos of the package, packing slip if included, all items received, and the shipping label. Missing item claims are reviewed based on order records, shipment weight, packing records when available, and the information provided by the customer.
Incorrect Items Received
If you receive an item that does not match your order, contact customer support promptly. Include your order number, the email used at checkout, photos of the item received, product labels or packaging, and a description of the item you expected.
Do not use, alter, dispose of, or return the incorrect item without instructions from customer support. We may provide a replacement, refund, return label when appropriate, or another reasonable solution after review.
Shipping Restrictions
Some products may be subject to shipping restrictions because of destination rules, carrier limitations, product handling requirements, legal requirements, package size, weight, safety concerns, or product-specific conditions. If a restriction applies, it may be shown on the product page, during checkout, or communicated during order review.
Liquiddeath.us.com may cancel or adjust an order if the product cannot be shipped to the requested destination under ordinary shipping conditions.International Shipping
International shipping availability may vary by destination, product type, carrier service, customs requirements, and operational conditions. If international shipping is available at checkout, delivery estimates are still subject to customs clearance and local carrier handling.
International customers are responsible for ensuring that ordered products may be imported into their destination country. Liquiddeath.us.com is not responsible for delays, returns, seizures, disposal, extra costs, or failed delivery caused by destination-country restrictions, customs decisions, unpaid fees, incomplete import requirements, or local carrier rules.
Customs Duties, Import Taxes, VAT/GST, and Local Fees
International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, and local delivery fees. These costs are charged by the destination country, customs authority, carrier, broker, postal operator, or local delivery provider.
These fees are the customer’s responsibility and are not controlled by Liquiddeath.us.com. They are not included in product prices or shipping charges unless clearly stated during checkout.
If a customer refuses to pay customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, or local delivery fees, the package may be delayed, returned, abandoned, or disposed of according to customs or carrier procedures. Any refund, if available, may be reduced by non-recoverable shipping, customs, brokerage, return, or handling costs.
Customs Clearance Delays
Customs clearance times vary by country and are outside the direct control of Liquiddeath.us.com. Customs authorities may inspect packages, request information, assess duties or taxes, hold shipments, or require action from the recipient before delivery.
Customers should monitor tracking and respond promptly to any carrier or customs request. Failure to respond may result in delayed delivery, return to sender, abandonment, or additional fees.
Split Shipments
An order may ship in more than one package. This can happen when items are fulfilled separately, stored in different locations, prepared at different times, or require different packaging.
If your order is split, you may receive more than one tracking number. A partial delivery does not always mean an item is missing.
Pre-Orders, Backorders, or Delayed Items
If a product is offered as a pre-order, backorder, delayed shipment, or otherwise has a special fulfillment timeline, the product page or order communication should provide available timing information. These dates are estimates and may change.
If an item becomes unavailable after purchase, Liquiddeath.us.com may contact the customer about cancellation, refund, replacement options, or another available resolution.
Order Review Before Shipment
Some orders may be reviewed before shipping for fraud prevention, payment verification, address accuracy, product availability, policy compliance, or unusual order activity. Review may delay shipment while the order is checked.
If additional information is needed, customer support may contact the email address used at checkout. If the customer does not respond within a reasonable time, the order may be cancelled and refunded where applicable.
Shipping Charges and Non-Recoverable Costs
Shipping charges, carrier fees, return shipping costs, customs fees, brokerage fees, clearance charges, local delivery fees, and other logistics-related expenses may be non-refundable unless required by applicable law or unless Liquiddeath.us.com determines that the issue was caused by our error.
When a refund is approved for a shipping-related issue, the refund amount may depend on the order status, delivery record, product condition, return status, carrier charges, and whether any costs were already paid to third-party logistics providers.
Customer Support for Shipping Issues
For shipping questions, contact [email protected]. To help us review your case, include:
- Your order number
- The email address used at checkout
- Your tracking number, if available
- The full shipping address entered at checkout
- A clear description of the issue
- Photos if the package is damaged, incomplete, incorrect, or visibly affected during delivery
Customer support is handled by email. A physical store address is not listed unless Liquiddeath.us.com has confirmed a customer-facing business address.
Policy Updates
Liquiddeath.us.com may update this Shipping Policy to reflect changes in carriers, fulfillment methods, delivery practices, international shipping rules, customs processes, business operations, or customer support procedures.The version posted on the website applies to orders placed after it becomes available online.