Order Cancellation & Changes Policy
This Order Cancellation & Changes Policy explains how cancellation requests, address changes, product changes, quantity changes, duplicate orders, incorrect information, order review, refused packages, split shipments, unavailable items, and related refunds are handled for orders placed through Liquiddeath.us.com.
This policy applies to general online retail purchases made through our website. Because orders may enter processing quickly, customers should contact customer support as soon as possible if a change or cancellation is needed.
Before Placing an Order
Customers are responsible for reviewing all order details before completing checkout. This includes product selection, quantity, size or option when available, shipping address, billing details, email address, phone number when required, discounts, shipping method, taxes, and order total.
Product details may vary by item. Customers should review the relevant product page before purchase, including available information about size, color, quantity, materials, ingredients, components, compatibility, intended use, care guidance, included parts, restrictions, or other item-specific details.
Order Confirmation
After an order is placed, customers may receive an order confirmation email. This confirms that the order request has been received by the system.
An order confirmation does not always mean the order has completed payment review, inventory review, fraud screening, fulfillment preparation, or shipment. Some orders may require additional review before they are accepted and processed.
Cancellation Requests
You may request order cancellation by contacting [email protected] as soon as possible after placing the order.
Include your order number, the email used at checkout, your full name, and a clear statement that you want to request cancellation. Cancellation is not guaranteed until customer support confirms it by email.
When Cancellation Is Possible
Cancellation may be possible if the order has not yet entered fulfillment, packing, shipment preparation, carrier handoff, or other processing steps that cannot be reversed.
If cancellation is approved before fulfillment, Liquiddeath.us.com may cancel the order and issue a refund to the original payment method when payment has already been captured. If payment was only authorized, the authorization may be released instead of refunded.
When Cancellation May Not Be Possible
Cancellation may not be possible once an order has entered processing, fulfillment, packing, shipment preparation, carrier pickup, carrier drop-off, or shipment.
Some orders move through fulfillment quickly. Sending a cancellation request does not stop the order automatically. If the order has already shipped, the customer may need to follow the return process after delivery, if the item is eligible under the Return & Refund Policy.
Cancellation After Shipment
Once an order has shipped, Liquiddeath.us.com generally cannot cancel it in transit. Customers may monitor tracking and wait for delivery.
If the item is eligible for return, the customer may request a return after delivery by contacting customer support. Return shipping costs and product-specific return limits may apply.
Address Change Requests
If you entered the wrong shipping address, contact [email protected] immediately. Include your order number, the email used at checkout, the incorrect address, and the corrected address.
Address changes are not guaranteed. Once an order enters processing, fulfillment, shipment preparation, or carrier handoff, customer support may be unable to update the address.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. This includes the recipient name, street address, apartment or unit number, city, state or region, postal code, country, phone number when required, and any delivery details needed by the carrier.
Liquiddeath.us.com is not responsible for delays, failed delivery, returned packages, lost shipments, extra carrier fees, customs issues, or local delivery problems caused by incorrect, incomplete, outdated, or undeliverable customer-provided information.Address Changes After Shipment
If the package has already shipped, the carrier may control whether an address update, hold, pickup, redirect, or delivery instruction is available. Customer support may not be able to change the destination after carrier handoff.
If the package is returned to sender because of an address issue, customer support may review the case after the package status is updated. Any available refund or reshipment may be reduced by shipping costs, carrier fees, return charges, customs-related costs, local delivery fees, or other non-recoverable expenses.
Product Change Requests
If you need to change the product, option, size, color, quantity, or other item detail, contact customer support as quickly as possible. Include your order number and the exact change requested.
Product change requests are not guaranteed. If the order has already entered fulfillment or the requested item is unavailable, customer support may be unable to change the order. In some cases, cancellation and a new order may be the only available option if the original order has not yet processed.
Quantity Changes
Requests to increase or decrease quantity must be reviewed before fulfillment begins. If a quantity increase changes the order total, shipping details, availability, or payment status, a new order may be required.
If a quantity decrease is approved before fulfillment, a partial refund may be issued when payment has already been captured. If the order has already shipped, the customer may need to follow the return process for eligible items after delivery.
Discount or Promotion Changes
Customers should enter discount codes and review promotional pricing before completing checkout. If a discount was not applied before the order was placed, customer support may not be able to apply it after checkout.
Promotions may have expiration dates, product exclusions, minimum purchase requirements, one-use limits, account restrictions, or other conditions. Liquiddeath.us.com may correct promotional errors, cancel misused promotions, or refuse orders involving promotion abuse.
Duplicate Orders
If you believe you placed a duplicate order, contact customer support immediately. Include all order numbers, the email used at checkout, and a brief explanation of what happened.
If the duplicate order has not entered fulfillment, cancellation may be possible. If it has already processed or shipped, the customer may need to follow the return process after delivery, if the items are eligible.
Payment Review and Order Holds
Some orders may be placed on hold for payment review, fraud screening, billing verification, address review, product availability, unusual order activity, or incomplete customer information.
Customer support may contact the email address used at checkout if additional information is needed. If the customer does not respond within a reasonable time, Liquiddeath.us.com may cancel the order and issue a refund where applicable.
Fraud Prevention Review
Liquiddeath.us.com may review, hold, refuse, or cancel orders that appear suspicious, unauthorized, fraudulent, inconsistent with ordinary customer activity, or connected to payment risk.Fraud review may consider billing and shipping information, payment status, order pattern, account activity, device or technical signals, customer communication, and information provided by payment processors or fraud prevention tools.
Unavailable Items
Although we try to keep product availability accurate, an item may become unavailable after an order is placed. This may happen because of inventory updates, fulfillment errors, supplier changes, product discontinuation, quality control issues, listing errors, or system delays.
If an item is unavailable, Liquiddeath.us.com may cancel the item, cancel the full order, issue a refund, offer a replacement option, or contact the customer about available solutions.
Substitutions
Liquiddeath.us.com does not automatically substitute products unless the customer agrees or the product page clearly explains that substitutions may occur for that item.If a replacement option is offered because an item is unavailable, the customer may choose whether to accept it when customer support asks for confirmation.
Split Shipments
An order may ship in more than one package. This can happen when items are fulfilled separately, prepared at different times, stored in different locations, or require different packaging.
If an order is split, cancellation or change requests may only apply to the portion that has not yet entered fulfillment or shipment. Items already shipped cannot usually be cancelled.
Combined Shipments
Liquiddeath.us.com may combine multiple items into one shipment when operationally appropriate. Combined shipping does not change product return eligibility, refund review, or item-specific restrictions.If multiple orders are placed separately, they may not be combined before shipment. Customer support cannot guarantee combined shipment after checkout.
Pre-Orders, Backorders, or Delayed Items
If a product is offered as a pre-order, backorder, delayed shipment, or special fulfillment item, the product page or customer communication should provide available timing information.
Cancellation rules may vary depending on whether the item has entered preparation, production, allocation, fulfillment, or shipment. If a delayed item can no longer be fulfilled, customer support may contact the customer about cancellation, refund, replacement options, or another available solution.
Custom, Personalized, or Special-Request Items
If Liquiddeath.us.com offers customized, personalized, made-to-order, modified, or specially requested items, cancellation may be limited once preparation begins.
These items may not be eligible for cancellation, return, or refund after work has started unless required by applicable law or unless the item arrives damaged, incorrect, incomplete, or defective in a way verified by customer support.
Refused Packages
Refusing a package does not automatically cancel the order or guarantee a refund. Refused packages may be returned, delayed, abandoned, disposed of, or charged additional fees by carriers, customs authorities, brokers, postal operators, or local delivery providers.
If a refused package is returned to Liquiddeath.us.com in acceptable condition, customer support may review whether a refund is available. Any refund may be reduced by shipping costs, return fees, customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, local delivery fees, carrier charges, or other non-recoverable costs.
Unclaimed Packages
If a package is not claimed after delivery attempts, pickup notices, carrier holds, customs requests, or local delivery instructions, it may be returned, abandoned, or disposed of according to carrier or customs procedures.
Unclaimed packages may not qualify for a full refund. The available resolution depends on tracking records, package condition, return status, carrier fees, customs charges, and whether the package is successfully returned to Liquiddeath.us.com.
International Order Changes and Cancellations
International orders may be more difficult to change after processing begins because customs documents, export records, carrier labels, or shipment routing may already be prepared.
For international orders, customs duties, import taxes, VAT/GST, brokerage fees, clearance charges, and local delivery fees may be charged by the destination country, customs authority, carrier, broker, postal operator, or local delivery provider. These costs are the customer’s responsibility and are not controlled by Liquiddeath.us.com.
If an international order is refused, unclaimed, returned, delayed, abandoned, or disposed of because of unpaid fees, import restrictions, incomplete information, or failure to respond to customs or carrier requests, any available refund may be reduced or unavailable depending on the case.
Refunds After Cancellation
If a cancellation is approved before fulfillment, a refund may be issued to the original payment method. If payment was only authorized and not captured, the authorization may be released instead of refunded.
Refund timing depends on the payment provider, bank, card issuer, digital wallet, or financial institution. Their posting schedule is outside the direct control of Liquiddeath.us.com.
Partial Cancellations
If only part of an order is cancelled, the remaining items may continue to process and ship. A partial refund may be issued for the cancelled item or items when payment has already been captured.
Discounts, promotions, free shipping eligibility, tax calculations, and order totals may change after a partial cancellation. Customer support may review whether the original promotion still applies.
Orders Cancelled by Liquiddeath.us.com
Liquiddeath.us.com may cancel an order when necessary. Reasons may include unavailable inventory, pricing errors, payment failure, fraud risk, address problems, shipping restrictions, product listing errors, policy violations, duplicate orders, or inability to complete fulfillment under ordinary business conditions.If Liquiddeath.us.com cancels an order after payment has been captured, a refund will usually be issued to the original payment method unless the issue involves suspected fraud, payment dispute procedures, or another legally relevant restriction.
Customer Responsibility
Customers are responsible for reviewing all order details before checkout and contacting customer support quickly if a correction is needed. Delayed requests may be impossible to complete once fulfillment begins.
Customers should monitor email after placing an order in case customer support requests additional information about payment, shipping, address accuracy, product availability, or order review.
How to Contact Us About Cancellations or Changes
For cancellation, address change, product change, duplicate order, incorrect information, or order review questions, contact customer support by email:
Include your order number, the email used at checkout, your full name, the requested change, and any corrected information. Do not send full payment card numbers by email.
Support Response Time
Customer support usually reviews emails in the order they are received. Response time may vary depending on order volume, weekends, holidays, investigation needs, payment review, carrier issues, or the complexity of the request.
Sending multiple separate emails about the same order may slow review. If possible, reply to the same email thread with additional information.
Policy Updates
Liquiddeath.us.com may update this Order Cancellation & Changes Policy to reflect changes in fulfillment procedures, payment review, shipping practices, customer support operations, carrier requirements, international handling, or business needs.The version posted on the website applies to orders placed after it becomes available online.